You can’t call Verizon wired phone repair to tell them your phone is broken unless you’re calling from a Verizon number. My AT&T cell and Skype Out both tell me the number on the Verizon repair site, (area code) 890-6611 does not exist.
I noticed this way back last year when I had a phone issue, and it hasn’t changed. Perhaps I need to complain to the Public Service Commission?
UPDATE: Well, the phone call wasn’t necessary. They dispached from the website, in 24 hours, and found that, low and behold, the problem was they hadn’t buried the cable well. A neighbor with a mower or edge trimmer clipped the line. They’ll be sending someone out to bury the wire a bit deeper, sometime this week.